C&P

System Checklist for Reception Issues.



It is my intent in starting this post to create a system check list for those who are having trouble picking up channels, or receiving their desired satellite. If anyone would like to add to it, simply post below, and I will edit the first post.

Double check each point on this list before posting troubles. If one this check list does not resolve the problem, at least you will have narrowed this down for the person helping you. This lists only the most common issues that we see here, but will help to narrow down problems if further assistance is required.


1. Reboot the receiver from the back of the unit.

2. Make sure you have the latest file installed on your receiver. If necessary download the file again, and re-install the file. Always remember to unzip the file before installation.

3. Make sure Auto-TP and Auto-roll are turned on.

4. Make sure the LNB power is switch on for each satellite you wish to receive.

5. Make sure you have selected the proper LNB type.

6. Check the Diseqc port settings, and make sure that the port selected is connected to the LNB for the satellite you are trying to receive, and the LNB is in the correct position on the dish. Some receivers have auto LNB setting detection. Use this if available. If not, you may need to go out to the dish, and trace the wiring for each LNB to the switch. Mark these down, and set your receiver accordingly. Keep for future reference.

7. Make sure you select the proper LNB Frequency. It should automatically insert the correct frequency when selecting the LNB type, but verify that it is correct.

8. Make sure you select the proper transponder for checking quality strength. 12224 is the default for 110,
91, 82, and for 119 west, it needs to be set to 12239.

9. If using one of the SW series switches, make sure you have the correct dish setting.

10. Check to see if the intended Satellite is locking in. You should see the Satellite name and co-ordinates appear twice on the antenna/installation screen. EG. Echo* 7 [119 west] should appear in the drop down satellite menu, then again somewhere on the screen...often in the top right hand corner or at the bottom of the screen. Different for some receivers. Also, if you are getting quality and are able to scan channels, but are still not getting the ones you’re looking for; make sure that you are locked in on the satellite you have selected for viewing. You could have selected on sat, but locking in on another.

11. Signal. This is the measurement of connectivity between the receiver and the LNB. If you are having troubles with a low signal, it is likely a hardware issue. Double check that all connections are tight and free from water penetration. Remove each connection point right back to the dish, and make sure they are dry and clean, then tighten them down. There could also be a problem with the switch. If you suspect troubles with it, use a barrel connector and connect each LNB separately, to see if this fixes the problem. If it does, replace the switch, and reconnect the cables. The LNB may also be defective. You could check another LNB to verify. Replace if required.

12. Quality. This is the measurement of the transmission between the LNB and the Satellite. If the quality reading is low, you will see poor picture quality, pixilation, or not receive any channels at all, especially in poor weather. If you have checked all of the above settings, and you still have zero or low quality levels, it is likely that your dish either marginally off position, or is not pointed correctly at the required satellite. There is also the possibility of a defective switch. As above, if you suspect troubles with the switch, use a barrel connector and connect each LNB separately, to see if this fixes the problem. If it does, replace the switch, and reconnect the cables. The LNB may also be defective. You could check another LNB to verify. Replace if required.

13. When first setting up a dish always bypass any switches and connect directly to the receiver. This eliminates the possibility of a bad switch/incorrect settings and can help with troubleshooting.